Troubleshooting

If the account has not completed its required setup, start with the launch checklist.

A run will not start

Read the red explanation on Find Leads first. It identifies invalid targeting, missing account setup, an exhausted lead-credit balance, a saved run that needs retrying, or a temporary service failure. If a run is already active, let it finish before starting another one.

A run appears stuck

Refresh Find Leads once. Closing the page does not stop the run. If the same run shows no progress for more than 20 minutes, contact support with the niche, state, optional city, approximate start time, and run reference. Do not start a duplicate run while the first one is still active.

My lead credit balance looks wrong

Every workspace gets 600 lead credits per calendar month (UTC), and you can spend them whenever you like — there is no daily limit. Find Leads shows the credits left in the current month and the exact instant they reset. Unused credits do not roll over.

One credit is one requested result. Credits are taken when a search starts, not when it finishes, so a search that honestly exhausts before filling your target still uses the credits it requested. Ask for the number you actually want.

A single search still requests at most 25 results, which is why the slider stops at 25 even when your balance is much larger. Start another search when you want more.

When the balance reaches zero, Find Leads says so plainly and names the reset date. It will not start a search it cannot pay for, and it will never quietly return fewer results than you asked for without telling you.

A run is exhausted

Exhausted is a valid result. The bounded search ended before every requested result could pass the report and contact gates. Review the completed results, then try a different niche, state, optional city, or smaller target. Do not weaken contact evidence to fill the number.

No result could prepare an email

Check Settings for the company name, physical mailing address, and booking link. If those details are complete, try another niche, state, optional city, or smaller target. SiteRevive will not prepare an email unless both the website evidence and official contact source pass the safety gates.

A report has no website image

That is expected. Website images are optional and never required for a completed result. The report uses recorded website checks and measured performance evidence instead of showing an unreliable blank capture.

Gmail or Outlook did not send

Compose links only open a prefilled message. Review it in your mailbox and press Send yourself. SiteRevive has no founding-plan mailbox OAuth.

A reply is missing

Check your real mailbox. SiteRevive does not read replies or promise mailbox sync, so your inbox is the authoritative place for every response and booked call.