Phone leads and call logging

Some businesses a search finds are listed on Google with no website of their own — a phone number, a Maps listing, and nothing to audit. SiteRevive never emails these. They show up in Work these first on Find Leads as Call rows, and the only way to work them is to ring them yourself.

SiteRevive does not dial for you, does not record calls, and does not leave voicemails. It gives you the number and a place to write down what happened.

Making the call

Open the lead's page (the Open link on a Call row) — there the phone number is a link your phone or desk software can dial, with the preview site, the Google listing and any earlier calls in front of you while you talk. A Callbacks due row carries the number as a link too.

If the lead has a ready preview site, the Call row carries an Open preview link so you can read the address out on the call.

Writing down what happened

Under Log a call (on the lead's page, or Log call on a Call row) pick what happened:

• Spoke to them — you reached a person.
• Left a voicemail, No answer, Wrong number — you did not.
• Not interested — they said no. The lead is marked lost and drops out of Work these first.
• Call back later — pick a date and time. The lead reappears under Callbacks due on Find Leads when that time comes, and not before.
• Booked a call — you set a meeting. The lead is marked Call booked, leaves Work these first, and the meeting counts as a booked call everywhere else in SiteRevive.

Add a short note if it helps the next call — who you spoke to, what they asked, what to try next. Every logged call is kept on the lead's Activity feed, and the lead's page shows when you last called and how many times.

Only Booked a call and Not interested change the lead's status. Everything else is a note on the record.

Callbacks due

When a callback you asked for comes due, the lead appears in Callbacks due at the top of Find Leads, above Work these first, with the number, the time you chose and your note. Log the next call — any outcome — and the reminder clears. Asking for another callback on the same lead replaces the earlier one; you never get two reminders for one business.

Callback times are picked in your own time zone and shown back in UTC.

Print a letter

Some of these businesses have no email address either, so the only ways to reach them are the phone and the post. Print letter (on the lead's page beside the report link, and on a Call row on Find Leads) opens a one-page letter in a new tab: your letterhead and mailing address, the date, the business and the address Google lists for it, a short opener, and then either the three things the website check found or, for a business with no website of its own, one plain sentence about what Google lists for it — a booking page, a social page or nothing at all.

If the lead has a ready preview, the letter also prints the preview address in full and as a square code the owner can scan with a phone camera, so the page opens on their phone without typing. Without a ready preview the letter invites them to call you instead. A preview you have disabled is never printed.

You print the page from your browser and post it yourself; the app mails nothing and sends nothing on your behalf. Print it the way you print anything else (Ctrl+P or Cmd+P). Your browser adds its own header and footer to the printout (the page title and the page address) unless you untick Headers and footers in the print dialog. The letter is signed with the name and address from Settings: add your physical address there before printing letters, or the page will ask you to.

The letter says only what the report and your Google listing already say. It quotes no price and promises no outcome.

The do-not-contact list

When someone asks you to stop, add them under Settings → Do-not-contact list: a phone number, an email address, or a whole domain.

• A listed phone number cannot have a call logged — from the lead page or a Call row — and drops out of your callbacks.
• A listed email address or domain is refused by the Send Queue, exactly like an unsubscribe.

The list is yours alone: an entry made in your account is never applied to, or visible in, anyone else's. Only manual entries appear on the page and only an owner can remove one. Unsubscribes, bounces and stop requests are recorded by SiteRevive itself and are not shown or undone here.